SUBMIT WARRANTY TICKET

Our Warranty

Nelson-Rigg products are warrantied to be free from defects in materials and workmanship during the specified warranty period. The warranty applies only when the product is used for the purpose intended and under normal conditions. Our warranty does not apply to damages caused by improper use, neglect, accidents, normal wear and tear or natural breakdown of the materials caused from the weather elements. If the product is used in direct sunlight for any extended period of time, fading may occur. This will be considered normal wear.
All Nelson Rigg / Rigg Gear luggage and our Defender Extreme covers come with a lifetime warranty. Non-Extreme series covers and all rainwear have warranties that vary from 5-year to 1-year. Please visit our website to check your warranty coverage for your specific product or send us an email if you need more help.
Just complete the below form and attach required photos. For products that do not have a lifetime warranty, a copy/photo of the original sales receipt will be required. You will be emailed a ticket number and a copy of your submission which you can simply just reply to. You will also receive an email with a username and password to view your ticket online.
Accidents happen and products don’t last forever. No problem, submit a warrnrt ticked by clicking the link below and we will try and help you out in some way to replace you damaged or worn out product. 
You must agree
You must select which warranty do you have.

Owner's Information

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