Returns and exchanges must be made within 30 days of purchase. Any item to be considered for return or exchange must be in original packing, never used and 100% resalable. All accessories (straps, buckles, rain covers, etc) must also accompany the product. Any return must be pre-authorized by Nelson-Rigg by contacting Customer Service and receiving a Return Authorization number that must appear on the outside of the box. Items sent without a return authorization number can be refused and sent back at the senders expense. Approved refunds and exchanges are only issued if item was bought directly from Nelson-Rigg USA and meets the guidelines stated above. A 10% restocking fee per item will be applied on all returned items. The Customer is responsible for all inbound shipping charges on any item sent to us for exchange or return. For exchanges, a shipping charge will be applied and must be prepaid prior to the new item(s) shipping.