Nelson-Rigg USA, Inc. Warranty
All Nelson-Rigg products are made to the highest standards of quality and finish, providing unequalled strength, durability, and function. Our products are warrantied to be free from defects in materials and workmanship during the specified warranty period. The warranty is only valid to the original purchaser of the product with an original sales receipt. Warranty eligibility is voided on Nelson-Rigg products that are purchased second hand or used. The warranty applies only when the product is used for the purpose intended and under normal conditions. Our warranty does not apply to damages caused by improper use, neglect, accidents, normal wear and tear or natural breakdown of the materials caused from the weather elements. Please note that Nelson-Rigg USA’s warranty does not cover, but not limited to, severe or extreme weather conditions (i.e.: tornadoes, hurricanes, flooding, hail, extreme snow storms, etc.). If some products are used in direct sunlight for any extended period of time, fading may occur. This will be considered normal wear. To check the length of a warranty period on any item, please reference the features tab under any product on our website.
Our liability is limited to the repair or replacement of the product found to be defective by Nelson-Rigg at its sole discretion. Our warranty is limited to the defective product itself and does not cover any replacement or reimbursement of personal content or belongings. This warranty is in lieu of all other warranties, express or implied, including any implied warranty of fitness or suitability for a particular use or purpose, and Nelson-Rigg shall in no event be liable to purchaser for indirect or consequential damages of any kind or character.
Nelson-Rigg will repair or replace the product at our discretion if product is deemed defective. If the warranty item is not repairable and/or is no longer available or discontinued, we can replace with a similar item of the same or lesser value or apply credit for the amount paid on original proof of purchase toward purchase of a new product. Customer is responsible for all shipping charges outside of the United States. This warranty does not cover any international freight, duty or custom charges or any other costs associated with transportation of the parts or product internationally.
To submit a product for warranty:
Click on the "Submit a warranty ticket" link and complete the form and attach required photos. For products that do not have a lifetime warranty, a copy/photo of the original sales receipt will be required. You will be emailed a ticket number and a copy of your submission which you can simply just reply to. You will also receive an email with a username and password to view your ticket online.