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Frequently Asked Questions (F.A.Q.s)

• How much does shipping cost?

• What does your warranty cover?

• What is your exchange & return policy?

• I want to return my order. How do I get my refund?

• How do I place an order for your products?

• How do I receive a Nelson-Rigg catalog?

• How do I contact Customer Service?

• Where can I get the mounting instructions for your products?

• Are your rainsuits designed to go over normal clothing?

• What if my motorcycle cover or rainsuit does not fit?

• Can you buy the left or right sides of our saddlebag separately?

• May I order one size jacket and different size pants of your rain suits?

• I have a product which needs to be repaired?

• How do I set my personalized combination on your Riggpaks RPL-50 lock?

• What is your best motorcycle cover?

• How do I know which size cover is best for my motorcycle?

• I have a custom made motorcycle. How will I know which size cover is best?

• How do you recommend cleaning your motorcycle covers?

• Would you direct me to a dealer in Canada where I can purchase your products?

• Can I order your products online if I am ordering outside of the United States?

• What is the “Full-Nelson” Mounting system?

• If I order your product from a different online store, does it ship directly from your warehouse?

• If I ordered your product from a different online store, can I return it to Nelson-Rigg?

• Why do I see a Nelson-Rigg product on another online website but not on yours?



How much does shipping cost?

Orders placed online are shipped Ground free within the USA (excludes Hawaii and Alaska) on order amounts $50 or more.  Orders that are less than $50 will have calculated shipping based on the Ship To location. On orders that are shipped Ground, a signature IS NOT required for delivery. This authorizes the carrier to leave your package  in the event that no one is home to sign for it. This waives your right to hold Nelson-Rigg USA, Inc. responsible for any resulting claims. If you prefer to have someone sign for the package, please state that in the “comment” section when you place your order.  An additional $5 fee will apply. Note that the carrier also has the right to not leave the package if it is deemed "unsafe".  A notification will be left in your mail box or door when the next delivery attempt will be made or where the package can be picked up from.  For Express shipping options, please email Customer Service at This email address is being protected from spambots. You need JavaScript enabled to view it.   with your name, complete Ship To address and the product(s) you wish to order and one of our representatives will respond with the best express rates available.  

For orders with a Ship To address to Alaska or Hawaii - you will be contacted by a Customer Service representative with a shipping quote.  To obtain a shipping quote prior to ordering, please call (714) 850-1811 or email at This email address is being protected from spambots. You need JavaScript enabled to view it. .  

**Customers will be responsible paying a flat fee of $14.00 for any address changes or corrections if Ship To address is incomplete or invalid**  

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What does your warranty cover?
All Nelson-Rigg products are made to the highest standards of quality and finish, providing unequalled strength, durability, and function. Our accessories are warranted to be free from defects in materials or workmanship during the specified warranty period and applies only to the original purchaser of the product with copy of original sales receipt. This warranty applies only when the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by improper use, accidents, normal wear and tear or natural breakdown of the materials caused from natural elements. Sender is responsible for all inbound shipping charges on any item sent to us for warranty, exchange or return. • Return to top

What is your exchange & return policy?
Returns and exchanges must be made within 30 days of purchase. Any item to be considered for return or exchange must be in original packing, never used and 100% resalable. All accessories (straps, buckles, rain covers, etc) must also accompany the product. Any return must be pre-authorized by Nelson-Rigg by contacting Customer Service and receiving a Returns Authorization number that must appear on the outside of the box. Items sent without a return authorization number can be refused and sent back at the senders expense. Approved refunds are only issued if item was bought directly from Nelson-Rigg USA and meets the guidelines stated above. A 10% restocking fee per item will be applied on all returned items. You are responsible for all inbound shipping charges on any item sent to us for exchange or return. Approved replacements will be shipped back via Ground free of charge within the USA. • Return to top

*SALES ON ALL CLEARANCE ITEMS ARE FINAL** No exchange or return will be allowed.

I want to return my order. How do I get my refund?
See above "What is your exchange & return policy". 
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How do I place an order for your products?
Orders can be placed directly through our website or by phone. For phone orders please call 714-850-1811. Visa, Mastercard and Discover credit cards are accepted. Orders cannot be shipped to a P.O. Box address.  Please allow up to 2 business days for your order to be processed.• Return to top

How do I receive a Nelson-Rigg catalog?
You may either e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at (714) 850-1811. • Return to top

How do I contact Customer Service?
You may call Customer Service at (714) 850-1811 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. . • Return to top

Where can I get the mounting instructions for your products?
Instructions for our Luggage is located on the product page under the Installation tab, next to Description.  The instruction sheet is a PDF file that will be printable.  If applicable, an installation video may be available within this tab.   If you still have questions, please call our Customer Service at (714) 850-1811 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. • Return to top

Are your rainsuits designed to go over normal clothing?
Yes. Simply select the size rain suit that you would choose when wearing normal clothing. The suits are designed to go over most clothing, including most leather jackets. • Return to top

What if my motorcycle cover or rainsuit does not fit?
Simply contact our customer service department to make sure we have the correct size in stock and to get an RA#. Then return your item prepaid to our office (3518-A Lake Center Drive, Santa Ana, CA 92704). Indicate the model number and size of the product you are returning and your desired size for exchange. Also, please be sure to include your contact information, including a day time phone number, physical address (no P.O. Boxes), for shipping purposes and in case we need to reach you. All replacement products are shipped back ground prepaid. Items for exchange must be in original packing, never used and 100% resalable. They must include all accessories. • Return to top

Can you buy the left or right sides of our saddlebag separately?
No. Our saddlebags are sold by the pair. • Return to top

May I order one size jacket and different size pants of your rain suits?
Unfortunately, we cannot sell the jackets and pants separately.  Currently we offer the AS-250 pants only.  

I have a product which needs to be repaired, is Nelson-Rigg able to repair the item?
Please contact Customer Service via phone at (714) 850-1811 or via email at This email address is being protected from spambots. You need JavaScript enabled to view it. and describe the problem.  Please send photos if available to better understand the extent of the repair needed. We may be able to help but we cannot guarantee repairs or replacements are covered under our warranty policy until the item is received with the proper documentation.  If the repair is not covered under the warranty but Nelson-Rigg is able to repair the damage, a repair fee may be applied.  The repair fee will be determined upon receipt of the item. • Return to top

How do I set my personalized combination on your Riggpaks RPL-50 lock?
1) Set the lock combination to 0-0-0.  The lock should open by pushing the large button on the side.
2) Using a pointed object, such as a pen or pencil, carefully push in the small round button located on the opposite side of the opening button on the lock.
3) While still holding in the small round button, change the number sequence on the dial to the desired combination and release.
4) Your new combination is set. Write it down and store it in a safe place.  Once the new combination has been set, there is no way to reset the lock back to 0-0-0 unless you have the set combination. • Return to top

What is your best motorcycle cover?
Our Falcon Defender 2000 motorcycle cover is our top of the line cover and features the most protective material, is 100% waterproof and is packed in a compression bag.  This cover comes with a "Lifetime" warranty against any manufacturer's defects.  While all our other covers are excellent in quality and style, the Falcon Defender 2000 is designed to be an outdoor cover and protect your bike year round.  • Return to top

How do I know which size cover is best for my motorcycle?

Go to our Covers page and towards the top click on "Motorcycle Cover Fitting Guide".  Please note that these charts are to be used as a general guide only and correct sizing depends on many factors including various types and sizes of accessories installed on your bike.  If you are still not sure, please contact Customer Service at (714) 850-1811 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.  with your motorcycle year, make & model and we will provide our best recommended cover size for your bike. Please make sure to avise if you have any accessories, such as windshield, bakcrest, bags, etc. • Return to top

I have a custom made motorcycle. How will I know which size cover is best?
Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. with pictures of your motorcycle along with overall dimensions. We will reply with a recommendation of the best size for you. • Return to top

How do you recommend cleaning your motorcycle covers?
The safest way to clean our covers is to hand wash them with warm soapy water and a sponge. Let air dry completely, preferrably in direct sunlight. Never machine wash or tumble dry. Mild liquid detergent can also be used on tough stains. • Return to top

Would you direct me to a dealer in Canada where I can purchase your products?
Contact one or both of our major distributors for a dealer near you.
Parts Canada: (403) 250-6611
Motovan: (450) 449-7733
You can also ask your closest dealer if they purchase from either one of the above distributors and if so can order the product you want and usually have it the next day. • Return to top

Can I order your products online if I am ordering outside of the United States?
Yes. Please directly contact the on-line store of your choice for more details or contact our customer service reps at This email address is being protected from spambots. You need JavaScript enabled to view it. • Return to top

What is the “Full-Nelson” Mounting system?
Universal mounting systems consist of 4 adjustable self-fastening straps to fit any back rest or sissy bars up to 12” wide. For larger back rests or sissy bars, we offer extension straps. A picture is available by clicking on any Cruiser Luggage bag and it will be in the description box.  Please contact customer service for if there are still questions. • Return to top

If I order your product from a different online store, does it ship directly from your warehouse?
No, Nelson-Rigg only supplies major distributors. We do not sell or drop ship to dealers or online stores. The only products that are shipped directly from our warehouse are ones that are ordered from www.nelsonrigg.com• Return to top

If I ordered your product from a different online store, can I return it to Nelson-Rigg?
No. Any orders made from other online stores, returns must go through the same store in order to get a refund. We do not have any sale records from any of the dealers that sell our products. We can however handle warranty repair or replacement directly. • Return to top

Why do I see a Nelson-Rigg product on another online website but not on yours?
If an item does not appear on our website, it is more than likely discontinued. Other online stores may continue to sell that item if they still have stock. • Return to top

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